We have now launched our brand new "My Services" section to our customer portal. Customers will now have an improved experience when managing and monitoring their services, with a clearer journey, more information, and overall a better experience.

Exciting News: One-off Payments Now Available in Our Portal!

Hello everyone,

We are thrilled to announce a new feature that will make managing payments even easier for you and your customers. Introducing the ability to perform one-off payments directly through our portal!

With this new capability, if a customer has missed a payment or has additional charges to settle, they can now conveniently make these payments online. No more need to call our customer service teams—everything can be handled quickly and efficiently through the portal.

We believe this enhancement will streamline the payment process, reduce administrative tasks, and improve the overall experience for both you and your customers. As always, our goal is to make managing household utilities and services as seamless as possible.

Thank you for being a valued partner. We look forward to continuing to support you with more features and improvements.

Best regards,

The Bunch Team

Scheduled: Monday, 22nd September 2025 (pre-9am)

We’ll be rolling out a very minor release to the Quote Tool early Monday morning.

👉 No downtime or disruption expected — Quotes in progress will not be affected.

What’s changing:

• 🧪 New Agent Tariff Energy Product → trial rollout in select Sales Agent Tool only 
• 📊 Energy Products Reordered → all products in Quote Tools will now display for better clarity and compliance alignment.

💡 This helps make products clearer in agent tools, as agreed during compliance review.