We’ve just updated all quote tools and configurations to include Fixed Energy — a new tariff with our leading energy supplier, Tru Energy, that gives customers one predictable monthly payment.

What this means:

• Fixed Energy is now selectable and live in all relevant systems.
• Pricing, terms, and fair usage settings are fully configured.
• Pre-contract information, contracts, and terms reflect the latest Fixed Energy product definitions.

Customer benefit highlights:

• 💸 Predictable payments – same amount each month, no surprises.
• 🧾 No end-of-year shocks – no catch-up bills or big settlements.
• 🌍 Fair and transparent – based on real household size and usage.
• 🙌 Less stress – one steady payment, no winter spikes or guesswork.

This update supports our goal of improving financial wellbeing and customer confidence through clear, consistent billing.

✅ Live now – available in all quoting environments and customer tools.

We have now launched our brand new "My Services" section to our customer portal. Customers will now have an improved experience when managing and monitoring their services, with a clearer journey, more information, and overall a better experience.

We are happy to announce we've added more broadband suppliers to our supply chain. Customers now calling Bunch to get a quote, will now have the option of a whole new list of potential FTTP suppliers.

As the rollout progresses, this will soon be available by other channels

Exciting News: One-off Payments Now Available in Our Portal!

Hello everyone,

We are thrilled to announce a new feature that will make managing payments even easier for you and your customers. Introducing the ability to perform one-off payments directly through our portal!

With this new capability, if a customer has missed a payment or has additional charges to settle, they can now conveniently make these payments online. No more need to call our customer service teams—everything can be handled quickly and efficiently through the portal.

We believe this enhancement will streamline the payment process, reduce administrative tasks, and improve the overall experience for both you and your customers. As always, our goal is to make managing household utilities and services as seamless as possible.

Thank you for being a valued partner. We look forward to continuing to support you with more features and improvements.

Best regards,

The Bunch Team

We’re pleased to share the release of our OTS (One Touch Switch) support documentation — now available for partners!

This resource provides everything you need to adopt OTS in your broadband workflows:

🔑 What’s included

• Clear explanation of why OTS matters and its role in broadband switching
• Step-by-step guides on how to use OTS with Bunch broadband products
• A ready-to-use script and developer instructions for smooth integration

📚 Access the Docs

Explore the full documentation here:

👉 https://gitlab.com/bunch-partners/ots

With OTS support, we’re making broadband product switching faster, simpler, and more reliable for our partners.

Scheduled: Monday, 22nd September 2025 (pre-9am)

We’ll be rolling out a very minor release to the Quote Tool early Monday morning.

👉 No downtime or disruption expected — Quotes in progress will not be affected.

What’s changing:

• 🧪 New Agent Tariff Energy Product → trial rollout in select Sales Agent Tool only 
• 📊 Energy Products Reordered → all products in Quote Tools will now display for better clarity and compliance alignment.

💡 This helps make products clearer in agent tools, as agreed during compliance review.

Hello valued customers of The Bunch,

We are excited to announce a minor improvement to our product, with the release of our Failover Supplier Resilience Hotfix. This hotfix is a significant step forward in ensuring the reliability and resilience of our product offering.

One of the key features of The Bunch is its ability to seamlessly connect you with a network of trusted suppliers for all your needs. However, as with any technology, there can be occasional hiccups that may impact the supplier connection. With our new Failover Supplier Resilience Hotfix, we have now implemented a backup plan to ensure uninterrupted access to our supplier network.

What does this mean for you as a customer? It means that even if there is a temporary issue with our primary supplier connection, the hotfix will automatically kick in and connect you with an alternative supplier, ensuring that your order is fulfilled without any disruption. This hotfix release also includes improvements to our overall supplier resiliency, making any potential disruptions even less likely.

We understand the importance of reliability and efficiency in today's fast-paced business world. Our team has worked tirelessly to develop and implement this hotfix, and we are confident that it will provide a smoother and more seamless experience for our customers.

We’re excited to announce the General Availability (GA) launch of our Partner API! 🎉

This milestone means the Partner API is now fully production-ready, supported, and stable — giving our partners everything they need to integrate seamlessly with Bunch and unlock powerful workflows for household bill management.

🔑 What’s included at GA?

• Reliable, production-grade API endpoints
• Secure authentication & usage tracking via Auth0
• Full documentation and ongoing support from our team

📚 Developer Documentation

All the details you need to get started are available here:

👉 http://developers.the-bunch.co.uk

We’re excited to see what you build with the Partner API!

We’re excited to announce the launch of a new supplier partnership that allows us to offer ultra-fast full fibre (FTTP) broadband.

This is a soft launch, meaning we’re introducing services gradually to make sure everything runs smoothly. In the coming weeks, we’ll open up wider access — including the release onto our own quote tool for quick and easy checks on availability and pricing.

✅ For households – enjoy faster, more reliable internet with next-generation fibre.

✅ For partners – a new range of FTTP options creates more ways to serve customers effectively.

📢 Watch this space as we expand access!

We’re excited to announce the launch of developers.the-bunch.co.uk — the new home for developers building with Bunch.

This site brings everything you need to start integrating with our platform:

What’s included:

• 📚 API Documentation — full reference for the PartnerAPI and other endpoints
• 🔑 Authentication Guides — details on secure access and credential management
• 🛠 Integration Examples — real-world use cases to help you get started faster

Why this matters:

Our developer portal is a big step in opening up Bunch’s ecosystem to partners. It provides a single, trusted source for technical resources, helping you build, test, and launch integrations more efficiently.

What’s next:

• Continued updates as PartnerAPI moves through RC → GA
• Expanded tutorials and SDK support
• Feedback channels so you can shape the roadmap

👉 Start exploring today at developers.the-bunch.co.uk